FAQs
1. Where is Rosanor based?
Rosanor is an independent fashion house founded with a global perspective. Our creative direction and design philosophy are shaped by a deep appreciation for timeless aesthetics and modern minimalism.
2. How can I determine my size?
Each product page includes a detailed size guide to help you find the perfect fit.
If you are between sizes or need personalized assistance, our client care team is happy to provide tailored guidance — simply contact us at Size Guide
3. What materials does Rosanor use?
We carefully select high-quality fabrics sourced from trusted partners.
Our materials are chosen for their refined texture, durability, and comfort — combining natural fibers and modern innovation to ensure elegance and longevity in every piece.
4. How do I care for my Rosanor garments?
To preserve the beauty and shape of your pieces, we recommend gentle hand washing or professional dry cleaning, depending on the fabric.
Please refer to the care label inside each garment for specific instructions.
5. Does Rosanor offer international shipping?
Yes. We ship globally with trusted logistics partners to ensure your order arrives safely and promptly.
Delivery times and costs vary by location, and will be displayed during checkout.
6. What is your return and exchange policy?
We accept returns and exchanges within 14 days of delivery, provided items are unworn, unwashed, and in their original condition with all tags attached.
For assistance with a return, please contact our client care team before sending your item back.
7. How can I contact Rosanor?
For inquiries, styling advice, or press collaborations, please reach out to us at:
📩 contact@rosanor.com or hotline: (+84) 353659698
Our team is available Monday to Friday, 9 AM – 6 PM (GMT+7) and will respond within 24 hours.
8. Does Rosanor offer made-to-order or custom services?
Select Rosanor pieces may be available for bespoke or limited customization.
To explore this service, please contact us directly for consultation and availability.
9. Are duties and taxes included?
For international orders, customs duties and taxes may apply and are the responsibility of the customer. These charges are determined by local authorities and are not included in our prices.
10. Are sale or made-to-order pieces eligible for returns or exchanges?
Sale and made-to-order items are final sale and cannot be returned, exchanged, or refunded. Please review all details carefully before purchasing. If your item arrives damaged or incorrect, contact us within 48 hours of delivery.